Overview

Original Research

PSYCHOLOGICAL CAPACITY IMPACTS EMPLOYEE PERFORMANCE AT TOURIST AREAS: A CASE STUDY IN CAN THO CITY

NGOC HUYEN KHUU 1, THI HONG LOC HOANG 2, and THI DIEU HIEN LE 3.

Vol 17, No 11 ( 2022 )   |  DOI: 10.5281/zenodo.7385790   |   Author Affiliation: School of Economics, Can Tho University, Can Tho, Vietnam 1,2,3.   |   Licensing: CC 4.0   |   Pg no: 1877-1883   |   To cite: NGOC HUYEN KHUU, et al., (2022). PSYCHOLOGICAL CAPACITY IMPACTS EMPLOYEE PERFORMANCE AT TOURIST AREAS: A CASE STUDY IN CAN THO CITY. 17(11), 1877–1883. https://doi.org/10.5281/zenodo.7385790   |   Published on: 30-11-2022

Abstract

The study aims to demonstrate the influence level of psychological capacity on job performance of tourist staff in Can Tho City. Research data are collected from direct interviews with 245 employees working in tourist areas in Can Tho City. Applying the multivariate linear regression, the study shows that confidence, optimism, resilience, and hope have positive impacts on employees' job performance. In which, confidence has the most influence on the performance of tourism employees in Can Tho City.

Keywords

psychological capacity, work performance, employee, tourist areas