APPLYING BALANCED SCORECARDS TO PUBLIC UNIVERSITIES IN HANOI UNDER FINANCIAL AUTONOMY
The balanced scorecard is currently one of the effective management tools and is applied in many fields, including education and training. By concretizing financial, customer, and internal process learning and development measures, the balanced scorecard helps organizations implement their strategies and objectives. Disseminating and communicating information between departments and creating connections between individuals in the organization is also a prominent issue achieved when applying the balanced scorecard. This study surveys lecturers, staff, and managers at public universities in Hanoi to assess the importance of the 4 aspects of the balanced scorecard: finance, customers, internal processes, and training and development at public universities. These assessments are an important basis for us to propose building a balanced scorecard applied to public universities in Hanoi.
Balanced Scorecard, Public University, Financial Autonomy.