HOT – FIT MODEL FOR SYSTEM INFORMATION ACADEMIC EVALUATION
The year 2021 witnessed the implementation of an academic information system, referred to as Portal XYZ, with the primary objective of facilitating and enhancing academic endeavors inside University XYZ. The possession of system quality, information quality, and service quality is essential for a system to deliver optimal net benefits effectively. The involvement of both users and organizations can influence the functioning of a system. This research employs the HOT-FIT Model, which encompasses the Human, Organization, and Technology dimensions and includes Effort Expectancy and Performance Expectancy variables. These variables assess the system, human, and organizational elements involved in evaluating academic information systems at University XYZ. Data was collected by administering questionnaires to 160 employees who served as respondents. The data were analyzed using the SEM-PLS (Structural Equation Model-Partial Least Square) methodology, employing the SmartPLS software. The study's findings indicate that system, information, and service quality significantly impact system use, user satisfaction, and performance expectancy. Specifically, these factors account for 81% of the variance in system use, 81.9% in user satisfaction, and 78.2% in performance expectancy. The study revealed that the effort expectancy was influenced by 69.5% due to system quality, information quality, service quality, system use, and user satisfaction. It is established that the variables of effort and performance expectancy exert a significant impact, accounting for 66.5% of the overall net benefits.
Hot, Fit, Analysis Evaluation, Net Benefits, Academic Information System.