THE ROLE OF STAKEHOLDERS IN SUPPORTING THE HOSPITAL TOWARDS MEDICAL TOURISM SERVICES
This paper describes the potential of medical tourism and looks at how a policy (regulation) is needed in the development of this program. Medical tourism is seen from a systems approach by involving stakeholders consisting of the government, community, media, academics, and entrepreneurs. All stakeholders have their respective roles in supporting the course of medical tourism in Siak Regency. This research uses descriptive-qualitative analysis model, the authors took primary data in the form of interviews and took data from at least 213 people in Siak Regency to represent the entire community, as well as secondary data collection methods. The scope of this paper is medical tourism in Siak Regency. The results of this study indicate that each stakeholder has its own challenges in preparing for medical tourism. Policies in facilities and infrastructure must be improved according to international standards. From the human resources sector, there must be a change in the form of training and certification of skills that support public services on an international scale. The potential for medical tourism is very large to keep Indonesians from going abroad and increase the number of foreign tourists who come. However,
Medical Tourism, Policy, Stakeholders, Services, Human Resources