Overview

Original Research

INFLUENCE TACTICS AND EMPLOYEE JOB PERFORMANCE: THE MODERATING IMPACT OF PERCEIVED ORGANIZATIONAL SUPPORT (POS)

LING XIAO WEI 1, MAY CHIUN LO 2, ABANG AZLAN MOHAMAD 3, and T. RAMAYAH 4.

Vol 18, No 10 ( 2023 )   |  DOI: 10.5281/zenodo.10053128   |   Author Affiliation: Faculty of Economics and Business, Universiti Malaysia Sarawak, 94300 Kota Samarahan, Sarawak, Malaysia 1,2,3; School of Management, Universiti Sains Malaysia, Minden, 11800 Penang, Malaysia 4.   |   Licensing: CC 4.0   |   Pg no: 714-730   |   Published on: 10-10-2023

Abstract

This study aims to analyze the interrelationships between influence tactics, perceived organizational support (POS) and employee job performance in Malaysia. The current research varies from prior studies in that it connects two types of influence tactics, soft and hard, with two types of job performance, task performance and contextual performance, as well as the moderator POS. The data for the study was collected using a self-administered questionnaire. Seven hypothesized relationships were tested in this research with a sample of 200 employees who work in the banking industry in Malaysia. Smart PLS (version 3.2.8) was applied to assess the developed model based on path modelling followed by bootstrapping. The results revealed that (POS) significantly moderated influence tactics on employee job performance. The implications, limitations, and directions for future research are further discussed.

Keywords

Soft Influence Tactics, Hard Influence Tactics, Perceived Organizational Support (POS), Task Performance, Contextual Performance.