THE MEDIATING EFFECT OF JOB SATISFACTION ON THE ASSOCIATION BETWEEN EMPLOYEES' PARTICIPATION AND JOB PERFORMANCE: EMPIRICAL EVIDENCE FROM JORDANIAN CONTEXT
This study aims to examine the mediating influence of job satisfaction on the relationship between employee’s participation and job performance in the Jordanian Income and Sales Tax Department. This study also employed questionnaires to gather data from the Jordanian Income and Sales Tax Department employees. Partial Least Square Structural Equation Model (PLS-SEM) was used to determine whether a relationship exists between the mediator, independent, and dependent variables. From the questionnaires administered, 310 were valid for analysis. The results revealed that employee participation and job performance have a significant positive relationship. This study's findings revealed that employee’s participation significantly increase the job satisfaction of an individual. The result indicated that job satisfaction partially mediated the relationship between employee’s participation and job performance in the Jordanian Income and Sales Tax Department. Therefore, this study suggested that all managers who are intended and assigned to increase the performance of overall industries can achieve their goals and objectives through job satisfaction by focusing on decision-making participation (DMP). Besides, to build the quality of the trade relationship where organizations can acquaint DMP with increment job performance, the view of authoritative help for their employees' prosperity can yield and prompt more positive performance by employees.
Employees Participation; Job Satisfaction, Job Performance, PLS-SEM.