EMPLOYEES PARTICIPATION, JOB SATISFACTION AND JOB PERFORMANCE IN THE JORDANIAN INCOME AND SALES TAX DEPARTMENT
This study aims to investigate the mediating effect of job satisfaction in the Jordanian Income and Sales Tax Department on the relationship between employee’s participation and job performance. This research used questionnaires to obtain data from the Jordanian Income and Sales Tax Department employees. To decide whether a relationship exists between the mediator, independent, and dependent variables, Structural Equation Modelling (SEM) was used. For the study, 310 were true from the questionnaires administered. The findings showed a major positive relationship between employee participation and job performance. The results of this study showed that employee participation substantially increases an individual's job satisfaction. In addition, the outcome showed that work satisfaction has a partial mediation effect on employee’s participation and job performance in the Jordanian Department of Income and Sales Tax. Therefore, this study indicated that by concentrating on decision-making participation (DMP), all managers who are intended and assigned to increase the efficiency of general industries will achieve their objectives and goals through job satisfaction. In addition, the perception of authoritative support for the prosperity of their workers will yield and trigger further employee output to build the efficiency of the business partnership where companies will familiarise DMP with improved job performance. This study encourages a debate on the impact on social exchange and non-financial aspects of the trading of apparent hierarchical aid. This research suggests how to create employee outcomes by concentrating on the employee's sense of authoritative concern for them and including them in DMP that does not contain any financial benefits.
Employees Participation, Job Satisfaction, Job Performance, SEM.