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Original Research

FACTORS INFLUENCING EMPLOYEE SATISFACTION IN THE CATERING DEPARTMENT OF A FIVE - STAR HOTEL IN HO CHI MINH CITY AFTER COVID-19 EPIDEMIC

HUYNH TAN HOI

Vol 17, No 10 ( 2022 )   |  DOI: 10.5281/zenodo.7220607   |   Author Affiliation: Faculty of Business Administration, Ho Chi Minh City Open University, Vietnam.   |   Licensing: CC 4.0   |   Pg no: 617-624   |   To cite: HUYNH TAN HOI. (2022). FACTORS INFLUENCING EMPLOYEE SATISFACTION IN THE CATERING DEPARTMENT OF A FIVE - STAR HOTEL IN HO CHI MINH CITY AFTER COVID-19 EPIDEMIC. 17(10), 617–624. https://doi.org/10.5281/zenodo.7220607   |   Published on: 18-10-2022

Abstract

Present circumstance although the pandemic remains complex, it has been somewhat managed and stabilized. The hotel and restaurant business has expanded. A growing move since Ho Chi Minh City is one of the main tourist destinations, and hotels need workers to get back up and operating. To be able to provide the finest experience to consumers, it is difficult to overlook the human component at restaurants, which is one of the most crucial factors. As a result, each employee is critical to the operation of the system and creating an atmosphere in which employees are happy can increase job quality and employee performance. The goal is to identify and evaluate the factors influencing customer satisfaction satisfaction of food and beverage department staff after opening reopening due to the Covid-19 epidemic situation, thereby offering solutions to promote strengths and overcome weaknesses to help the Food and Beverage (F&B) department perform better, increase employee satisfaction with the business, and that is also the premise to help increase employee productivity and efficiency. In the current age, this study report highlights the aspects influencing employee happiness such as salaries, workplace culture, training system, co-workers, and significantly gender equality. Research contributes to the partial solution of the human resource problem, which is the foundation for delivering answers to work inspiration as well as contemporary labor challenges.


Keywords

restaurant, food, beverage, business, motivation