THE IMPACT OF SOCIAL, ECONOMIC AND EMOTIONAL INTELLIGENCE FACTORS ON PERCEPTIONS OF ACADEMIC SERVICE SATISFACTION ON NURSING VOCATIONAL CAMPUS
Academic services are essential components in nursing vocational education that must be continuously improved in quality. Social, economic, and demographic factors, as well as Emotional Intelligence (EI), are considered to contribute to achieving a higher level of performance. The purpose of this study is to describe the relationship specific to nursing vocational education institutions. This cross-sectional study was conducted on students of the third diploma nursing program and undergraduates who applied to nurse. The sampling technique used is consecutive sampling. Using respondents' demographic data, the student service satisfaction questionnaire was adopted from the accreditation instrument for higher education in Indonesia. Data analysis used the SMART PLS version 4.0 structural equation modelling and Jamovi. Structural equation modelling analysis shows that social, economic & emotional intelligence factors have a relationship in determining the perception of academic service satisfaction with a p-value of 0.000. Our findings contribute to the literature by showing that social, economic, demographic, and intelligence factors strongly influence perceptions of academic service quality in nursing vocational colleges. Future research should extend the analysis to various sociodemographic, macroeconomic, and geographical variables to gain insight into all the factors that might influence academic service satisfaction to inform policymakers and ensure a higher quality of academic services and, in turn, better academic performance.
Emotional Intelligence, Academic Service, Nursing, Vocational, Satisfaction, University, Quality