Overview

Original Research

DETERMINANTS OF HOSPITAL SELECTION BY PATIENTS IN INDIA: A LITERATURE REVIEW

RAKESH PATHAK 1, and Dr. BHAWNA SHARMA 2.

Vol 17, No 09 ( 2022 )   |  DOI: 10.5281/zenodo.7132879   |   Author Affiliation: Research Scholar, Amity Business School, Amity University Mumbai 1; HOI, Amity Business School, Amity University Mumbai 2.   |   Licensing: CC 4.0   |   Pg no: 1977-1983   |   To cite: RAKESH PATHAK, and Dr. BHAWNA SHARMA. (2022). DETERMINANTS OF HOSPITAL SELECTION BY PATIENTS IN INDIA: A LITERATURE REVIEW. 17(09), 1977–1983. https://doi.org/10.5281/zenodo.7132879   |   Published on: 30-09-2022

Abstract

Healthcare sector has attracted the attention of policy makers and other stakeholders in India amid Covid 19 pandemic. Access and affordability have been crucial concerns for citizens in India. The patient has a difficult choice to choose between private and public sector hospitals considering access and affordability. This paper explores the factors determining choice of hospitals in India. The paper published on choice of hospitals in India have been considered for the study. It is observed that proximity, affordability, quality of service, waiting time significantly influences choice of hospitals. Public hospitals are not able to deliver services up to the satisfaction of the users. Human touch is needed in private and public sector hospitals for better and sustainable outcomes.

Keywords

Hospitals, India, Private, Public, Access, Affordability, Quality, Human Touch