THE USER’S PERSPECTIVE ON MOBILE WALLET PAYMENT SYSTEM AND ITS DETERMINANTS
Digital payments have brought unbelievable changes in the strategy of business and digital payment systems. The reason behind it is the increase of internet users. The business is now adopting the digital payment system strategy to gain competitive advantage. The digital wallet is very successful in developing countries especially like India. In India, the internet entry was well established because of the high usage of smart phone and as a result it created a great opportunity for bank to spread worldwide. Therefore, the mobile wallet company started to build on more features in the transaction payment system. This study is undertaken to analyse the mobile wallet payment system and its user satisfaction. For this survey, we used a quantitative survey method of a sample of 206 respondents. From this study it is found that most of the people prefer the mobile wallets for their regular transactions. It was also found that people find convenience and feel secure while using mobile wallets.
M-Wallets, Innovation, Regulations, Satisfaction, Sustainable Development