A STUDY ON THE EFFECTIVENESS OF SENSITIVITY TRAINING PROGRAM PROVIDED TO EMPLOYEES IN TATA CONSULTANCY SERVICES
This paper examines the sensitivity training provided to the employees which makes them discuss openly and interpersonal skills are developed. Sensitivity training has been conducted frequently in the organization and the employees are satisfied with the quality of training which has helped to increase the overall efficiency of the organization. If sensitivity training is not conducted properly, the problems frequently faced in an organization are lack of understanding, lack of communication, and an increase in conflict. Incorporating evidence from reviews, surveys, and personal contact, this study aims to determine the impact of sensitivity training provided to employees. Based on a review of the literature on sensitivity training, the objectives and questionnaires have been framed and distributed to the employees who have attended sensitivity training for primary data collection. This study is descriptive in nature. The type of Sampling used in this study is stratified sampling using a structured questionnaire as a research instrument. The total population of the company is 120 employees of which 50 employees of various departments have responded. The same 50 respondents have been taken as a sample size for this project. The data collected were analyzed using SPSS. The findings are positive when sensitivity training is conducted. The employees agreed that the training was helpful, interactive, engaging, supportive, understanding about the issues, and satisfied with the quality of the training. Suggestions given by the trainee have been taken into consideration. Employees also agreed that they felt confident at the end of the sensitivity training.
Quality of the training, efficiency, interpersonal growth, sustainable development, helpful, and interactive.