EFFECT OF WORKPLACE INCIVILITY ON WITHDRAWAL BEHAVIOR OF IT EMPLOYEES
Workplace incivility refers to implicit, ambiguous behaviour characterized as discourteous that could be targeted or untargeted. It is the core aspect of disguised employee violence that can have chronic effects on the organization as a whole if left unchecked. With growing complexity and competitiveness, workplace especially in the field of Information Technology has become so taxing that such unacceptable actions are hard to be identified. With managements also considering it to be a case of trivial element, incivility is a major cause of concern, that has become a crucial and necessary part of awareness among working people at all levels. Uncivil behavior could be in the shape of absence of gratitude, blunt messages, ignorance, petty acts of rudeness etc. Such behaviors when accumulated could have negative repercussions on affected employees manifesting in the form of deterioration in psychological well-being, withdrawal behaviors such as poor performance, showing lack of commitment towards work and may even go to the extremity of turnover intentions. Based on the response of 55 IT employees, an analysis was made on the relationship between Incivility and multiple aspects of withdrawal behavior to find the intensity of impact it has on such behavior. It was observed that different sub-factors of uncivil behavior had varying implications on employees.
Incivility, Withdrawal behavior, Privacy, Hostility, Ignorance, Commitment, Performance, Wellbeing, Turnover.