Overview

Original Research

COURTESY ATTITUDE TO MOTIVATION AND THE IMPLICATIONS ON THE PERFORMANCE OF CIVIL SERVANTS IN BANYUASIN REGENCY

HENDRA HADIWIJAYA 1, SULASTRI 2, AGUSTINA HANAFI 3, and MARLINA WIDIYANTI 4.

Vol 17, No 09 ( 2022 )   |  DOI: 10.5281/zenodo.7116017   |   Author Affiliation: Doctoral Program Management Students, Universitas Sriwijaya, Palembang, Indonesia 1; Faculty of Economic, Universitas Sriwijaya Palembang, Indonesia 2,3,4.   |   Licensing: CC 4.0   |   Pg no: 1435-1445   |   To cite: HENDRA HADIWIJAYA, et al., (2022). COURTESY ATTITUDE TO MOTIVATION AND THE IMPLICATIONS ON THE PERFORMANCE OF CIVIL SERVANTS IN BANYUASIN REGENCY. 17(09), 1435–1445. https://doi.org/10.5281/zenodo.7116017   |   Published on: 27-09-2022

Abstract

The study is to prove the effect of courtesy on motivation and the implications for the performance of civil servants in Banyuasin Regency. The sample of this research consisted of Civil Servants with structural positions of echelon IV as many as 373 people in the local government of Banyuasin Regency. Technical analysis of data using Structural Equation Modeling (SEM) with a Variance or Component Based (VB-SEM) approach with Partial Least Squares (PLS) technique. The results showed that the Courtesy Attitude Variable had a positive effect on Employee Performance and Courtesy Attitude had a positive effect on Motivation. This study also proved that motivation had a positive effect on employee performance. It concludes that the Motivation Variable as an intervention variable between courtesy and employee performance. This research has implications for policies for performance appraisal that are based on courtesy and motivation.

Keywords

Courtesy, Motivation, Employee Performance