Overview

Original Research

INCREASING TOURIST LOYALTY TO VISIT LAKE TOBA BY MAXIMIZING TOURFACILITIES, NOSTALGIA, AND ATTRACTION THROUGH BRAND IMAGE

ERINA ALIMIN 1, SYAIFUDDIN 2, and SOFYAN MATONDANG 3.

Vol 17, No 09 ( 2022 )   |  DOI: 10.5281/zenodo.7081392   |   Author Affiliation: Student of Doctoral Program in Management, University of Prima Indonesia 1; Lecturer of Doctoral Program in Management, University of Prima Indonesia 2,3.   |   Licensing: CC 4.0   |   Pg no: 836-853   |   To cite: ERINA ALIMIN, et al., (2022). INCREASING TOURIST LOYALTY TO VISIT LAKE TOBA BY MAXIMIZING TOURFACILITIES, NOSTALGIA, AND ATTRACTION THROUGH BRAND IMAGE. 17(09), 836–853. https://doi.org/10.5281/zenodo.7081392   |   Published on: 14-09-2022

Abstract

This study's primary goal is to ascertain the direct and indirect effects of tourist attractions, nostalgia, and facilities on visitor loyalty as measured by brand perception. Data for the current study were gathered by distributing questionnaires, making it quantitative research. The study's participants are visitors who have been to Lake Toba. Three hundred twenty tourists were chosen to represent the research sample in the incidental sampling method used to collect the sample. Structural Equation Modeling (SEM) based on AMOS was used to examine the data. The findings demonstrated that all factors—tour facilities, nostalgia, and attraction—directly and significantly impacted the brand's perception and customer loyalty among visitors to Lake Toba. Brand reputation, however, has little impact on repeat business from tourists. Additionally, the perception of a brand indirectly plays a crucial role in moderating the effects of tour amenities, nostalgia, and attractiveness on the adherence of visitors to Lake Toba.

Keywords

tour facilities, nostalgia, attraction, brand image, loyalty