BUSINESS SUSTAINABILITY OF DEPARTMENT OF TOURISM-ACCREDITED HOTELS AND RESORTS IN AURORA PROVINCE, PHILIPPINES
This study aims to determine the current status of Department of Tourism (DOT)-accredited hotels and resorts in Aurora Province, Philippines, and evaluate their business sustainability. The author employed the input–process–output (IPO) paradigm to assess business operations. This assessment employed descriptive research involving 129 DOT-accredited establishments and utilized a four-point Likert scale. The results revealed that fostering employee trustworthiness, high work ethics, harmonious employee relationships, growth and development opportunities helps deliver good customer service, maintains pace with market trends, and ensures the accessibility, currentness, and financial health of equipment and facilities. The Provincial Government of Aurora, stakeholders, and accommodation industry may find the endorsements of the research valuable.
Business Sustainability, Accredited Hotels and Resorts, Tourism, Management, Persons with Disabilities