PUBLIC SERVICE INNOVATION BASED ON E-GOVERNMENT COMMUNICATION AND INFORMATION SERVICE (A STUDY OF PUBLIC INFORMATION SERVICES FOR THE MILLENNIAL GENERATION OF KUPANG CITY)
This study aims to describe, analyze, and interpret the implementation and development of e-government-based public information service innovations and the e-government-based information service innovation model for the millennial generation in “Communication and Information Agency” of Kupang City- Indonesia. This research method used is a qualitative method with an interpretive paradigm. Data were collected through in-depth interviews, direct and indirect observations, and documentation studies. Data analysis used the Miles and Huberman qualitative analysis model: data reduction, data display, and conclusion drawing/verification. The results show that the application of innovation is in Relative Advantage, namely that information can be accessed easily and protects millennial society from fake news or hoaxes. In the Compatibility aspect, namely, the service innovation is an innovation that has just been implemented to make it easier for the millennial community of Kupang City to obtain public information. The complexity aspect is caused by the ability of officers to provide services, so it needs to be improved again so that services align with the millennial generation's expectations. Trialability (probability of trying) shows that e-government-based information service programs are still being tested on millennial users. Then, the results of these trials are used as references or improvements to information service application features.
Innovation, Public Service, the Millennial Generation