Overview

Original Research

SERVANT LEADERSHIP ON EMPLOYEE PERFORMANCE AS MEDIATED BY LEADER-MEMBER EXCHANGE, EMPLOYEE EMPOWERMENT, AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: STUDY IN THE PRIVATE BANKS OF METROPOLITAN CITY

KARTONO 1, MARGONO SETIAWAN 2, SUNARYO 3, and WAHDIYAT MOKO 4.

Vol 18, No 08 ( 2023 )   |  Author Affiliation: Management Department, Brawijaya University, Malang, Indonesia 1; Professor, Management Department, Brawijaya University, Malang, Indonesia 2; Associate Professor, Management Department, Brawijaya University, Malang, Indonesia 3.   |   Licensing: CC 4.0   |   Pg no: 1021-1038   |   Published on: 25-08-2023

Abstract

The leadership style will determine the performance of employees in an organization, so the role of the leader has a very important influence on the company. When implemented in the company, leadership style, especially servant leadership, is expected to improve employee performance. Employee performance in a company is influenced by various factors, namely servant leadership, leader-member exchange, employee empowerment, and organizational citizenship behavior. The second is to test LMX, employee empowerment, and OCB as mediation in the relationship between servant leadership and employee performance sharing. This research was conducted at PT Bank Artha Graha Internasional Tbk Jakarta using a sample of 298 respondents using partial least square analysis (SmartPLS). The research results show that both directly and indirectly, servant leadership, LMX, employee empowerment, and OCB significantly positively affect employee performance.

Keywords

Servant Leadership, Performance, LMX, Employee empowerment, OCB