FINANCIAL INCLUSION AND ITS IMPACT ON THE QUALITY OF FINANCIAL SERVICES “A SAMPLE SURVEY OF ADMINISTRATIVE LEADERS WORKING IN CIVIL BANKS IN BAGHDAD”
This research mainly aims to identify the extent of the impact of financial inclusion by its dimensions on the quality of financial services in private banks in the city of Baghdad, and for the purpose of achieving this, the descriptive analytical approach was used and a questionnaire was prepared to collect the necessary data, which is a scale of research, and the questionnaire was distributed to a sample taken randomly according to (Stephen Thompson) equation from the research community consisting of administrative leaders working in private banks in Baghdad, where the sample size was (133),and to test the research hypotheses, a set of statistical methods were adopted, and the statistical program (SPSS.V.25) and the program (SMART PLS V.3.3.9) were adopted. , this research reached a set of conclusions, the most important of which are: The variable of financial inclusion in its dimensions has an effective and essential impact on the quality of financial services in the banks of the research sample.
financial inclusion, access, use, financial education, Consumer protection, quality of financial services.