A STUDY OF THE IMPACT OF ORGANISATIONAL CITIZENSHIP BEHAVIOUR ON EMPLOYEES’ PERFORMANCE
The term "employee performance" refers to the manner in which an employee satisfies their job responsibilities and accomplishes their assigned tasks. It relates to the quality, efficacy, and efficiency of their work. The employee's performance is one factor that goes into our calculation of how valuable they are to the organisation. Performance depends on two factors. The first and main factor is skill and ability to perform, and the second factor is the organisation citizenship behavior of the employee. This research focuses on the impact of organisational citizenship behaviour on employees' performance. When there was a pandemic in recent years, the OCB of employees played a vital part in the provision of services to customers. Consciousness, civic virtue, and Courtesy are the components of OCB that have been studied in this study. All of these considerations are intimately associated with emotional situations. The research is based on primary data collected from 140 respondents employed in various sectors. The primary data is gathered through the use of a structured questionnaire. The SPSS software is used to analyze the data. Descriptive statistics such as mean and standard deviations are calculated. Structural equation modeling is used to study the significance of the impact of Consciousness, civic virtue, and Courtesy on the performance of the employees.
OCB, Civic Virtue, Courtesy, Performance