Overview

Original Research

TRUST ON INTERNET BANKING, A REVIEW OF RESEARCH GAP

TAN SENG TECK 1, and NANTHAKUMAR KARUPPIAH 2,

Vol 17, No 07 ( 2022 )   |  DOI: 10.5281/zenodo.6845119   |   Author Affiliation: Associate Professor, INTI International University, Malaysia 1; Center for University of Hertfordshire Programmes 2.   |   Licensing: CC 4.0   |   Pg no: 160-170   |   To cite: TAN SENG TECK, and NANTHAKUMAR KARUPPIAH. (2022). TRUST ON INTERNET BANKING, A REVIEW OF RESEARCH GAP. 17(07), 160–170. https://doi.org/10.5281/zenodo.6845119   |   Published on: 11-07-2022

Abstract

In recent decades, two beliefs, usability and utility, have been regarded as fundamental in determining the acceptance of various Information system. However, these beliefs may not fully explain the behaviour of users in an emerging environment like Internet banking. In this study, we introduce trust as another belief that influences Internet banking acceptance. Even as banks are rushing to implement internet banking, there is still much to learn about how customers will react to this digital change in their lives. Customers must have enough trust to use internet banking, which has many risks, in order to keep up with the current digital trend. The review on this aspect of trust in online banking is reviewed in this paper, and any research gaps in this area are identified.

Keywords

internet banking, customer trust, technology acceptance model