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SOME SOLUTIONS TO ENHANCE THE QUALITY OF SERVICES CONFERENCE CENTER IN HO CHI MINH CITY

HO TRA GIANG

Vol 17, No 07 ( 2022 )   |  DOI: 10.5281/zenodo.6938296   |   Author Affiliation: Hospitality & Tourism Management Faculty, FPT University, Vietnam   |   Licensing: CC 4.0   |   Pg no: 1207-1214   |   To cite: HO TRA GIANG. (2022). SOME SOLUTIONS TO ENHANCE THE QUALITY OF SERVICES CONFERENCE CENTER IN HO CHI MINH CITY. 17(07), 1207–1214. https://doi.org/10.5281/zenodo.6938296   |   Published on: 25-07-2022

Abstract

In the current era of globalization, the development of services is an inevitable trend all over the world. In order to compete successfully in the economic industry, all countries, as well as businesses, must put a top priority on providing high-quality services to satisfy the increasing needs of customers and really consider service quality as a competitive advantage. Vietnam is increasingly opening the gate to welcome international friends to study, entertain, and do business, creating favorable conditions for our country's service industry to develop strongly. Convention and wedding centers have sprung up with a full range of material and technical facilities that can meet all the diverse and abundant needs of domestic and foreign guests. Customers are more and more interested in quality, especially in improving the service quality of various types of parties. Ho Chi Minh City is a densely populated place, the economic center of the country. Therefore, the business activities of conference services here are very diverse and rich, but fierce competition in the market. This requires businesses to always renew themselves by improving the quality of conference services to meet the increasing needs of customers and keep their place in the market while finding solutions. Overcome limited problems in the service provision process


Keywords

customer, conference, hospitality, solution, quality, economic