Overview

Original Research

THE INFLUENCE OF HOTEL EMPLOYEES’ PSYCHOLOGICAL CONTRACTS ON EMPLOYEES’ TURNOVER - TAKING REGAL PALACE HOTEL AS AN EXAMPLE

YING NI ZHENG 1, AN-SHIN SHIA 2, and KEMO BADIANE 3.

Vol 17, No 07 ( 2022 )   |  DOI: 10.5281/zenodo.6911043   |   Author Affiliation: Student, Business School, Lingnan Normal University, 524048 Zhanjiang, Guangdong, China 1; Associate Professor, Business School, Lingnan Normal University, Zhanjiang, Guangdong, China 2; Associate Professor, Nanfang College, Guangzhou, 882, Wenquan Avenue, Guangzhou, China 3.   |   Licensing: CC 4.0   |   Pg no: 828-841   |   To cite: YING NI ZHENG, et al., (2022). THE INFLUENCE OF HOTEL EMPLOYEES' PSYCHOLOGICAL CONTRACTS ON EMPLOYEES' TURNOVER - TAKING REGAL PALACE HOTEL AS AN EXAMPLE. 17(07), 828–841. https://doi.org/10.5281/zenodo.6911043   |   Published on: 21-07-2022

Abstract

It provides some guidance and reference for stabilizing the employment relationship of Regal Palace Hotel, so as to optimize the staff management system, reduce staff turnover, and create a comfortable and harmonious working atmosphere. At the same time, provide some advice for other similar types of hotels. This paper, using literature research, case analysis, participation in investigation, etc, based on the employees' psychological contracts theory, aiming at Regal Palace Hotel’ employees, searched the psychological contracts about hotel staff of gender and study degree difference, staff turnover problems, and explored the construction and incentive way of the hotel employees' psychological contracts, looking for employees' psychological contract satisfaction factors. The research results point out that the hotel should publish the salary adjustment information, complete the training system, and strengthen professional training; in the meanwhile, institutionalize the post promotion and streamline the approval process and so on.

Keywords

Psychological contracts; Incentive system; Staff management JEL Classification: [M0, M1]