THE INFLUENCE OF SERVANT LEADERSHIP, COMPETENCY, EDUCATIONAL QUALIFICATIONS AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE MEDIATED BY JOB SATISFACTION
Performance shows the quality and quantity of work achieved by an employee after carrying out the work tasks given by the organization. Employee performance are influenced by servant leadership, competence, educational qualifications and work environment. This study aims to examine the influence of servant leadership, competency, educational qualifications and work environment on employee performance is mediated by job satisfaction. This research was conducted at the Regional Office X of the State Civil Service Agency with Civil Servants as research subjects. Regional Office X, what is interesting is that researchers are interested in choosing this place because apart from the employees of Regional Office. Another thing that researchers are interested in conducting research at this office is to explore the influence of various factors that influence organizational performance besides the influence of the work environment. The research population this time are all Civil Servants who worked at the Regional Office X of the State Civil Service Agency totaling 89 people. The number of samples used in this research was 89 people using the saturated sample method because the number of employees is below 100, all employees are used as a sample. Researchers carried out data collection techniques in this research through the results of distributing questionnaires. Questionnaires were distributed to Civil Servants of Regional Office X State Civil Service Agency through by google form with a Likert scale of 1-10. The analysis technique used is Partial Least Squares (PLS). The results show that Servant Leadership has a positive effect on job satisfaction, Servant Leadership has a positive effect on employee performance, Job satisfaction has a positive effect on employee performance, Competency has a positive effect on employee performance, Competency has a positive and significant effect on job satisfaction, Education Qualifications have a positive and significant effect on Job Satisfaction, However Education Qualifications have a negative effect on employee performance, The work environment has a positive effect on job satisfaction, The work environment has a positive effect on employee performance, Servant Leadership has a positive effect on employee performance with job satisfaction as a mediator, Competence has a positive effect on employee performance with job satisfaction as a mediator, Educational qualifications influence employee performance with job satisfaction as a mediator, and The work environment has a positive effect on employee performance with job satisfaction as a mediator.
Servant Leadership, Competency, Educational Qualifications, Work Environment, Performance, Job Satisfaction.