THE IMPACT OF DIGITALIZATION OF PUBLIC SERVICES AND ORGANISATIONAL CULTURE ON THE COMPETENCE OF STATE CIVIL APPARATUS TOWARDS INTEGRATED GOVERNANCE
It is expected that as public services become more digitalized, government task implementation would improve in efficiency, transparency, and accountability. Meanwhile, a strong corporate culture can generate a work environment that enhances State Civil Service capabilities. This study seeks to analyze the relationship between organizational culture and the elements that drive digital transformation, as well as the capability of the state civil apparatus in the digitalization of public services. The research methodology is based on a positivist quantitative approach. We all need new public-sector efforts in this digital age. One such example is digital public services. Although it is still challenging to implement this revolutionary digital public service, it must be made available immediately for the community's comfort and convenience. The study's findings show that the variable "Digitalization of Public Services" has a favorable and significant impact on the competency level of the State Civil Apparatus. The organizational culture variable has a positive and minor impact on the competency of the state civil apparatus, as indicated by a positive and significant CR (Critical Ratio). Integrated Government has a positive and negligible impact on the competency of state civil apparatus. The integrated government variable may mediate the relationship between organizational culture and public service digitization in terms of state civil apparatus capability.
Include Public Services, Digitalization, Competency, Organizational Culture, State Civil Service, And Integrated Governance.