“IMPACT OF EMOTIONAL INTELLIGENCE ON THE WORKPLACE EFFECTIVENESS OF EXECUTIVE - LEVEL EMPLOYEES IN THE BPO INDUSTRY”
Emotional intelligence the aptitude to identify, comprehend, govern, and syncronize one's own emotions as well as the emotions of other individuals—is becoming a growing component of success in the workplace. It also refers to the knack for successfully coping with emotional situations. Executives are essential to managing teams, controlling operations, and preserving customer connections in the BPO industry. Their success depends critically on their capacity to successfully negotiate complicated interpersonal dynamics, adapt to changing circumstances, and deal with high-pressure situations. This study analyses the association in the middle of emotional intelligence and work performance in the BPO sector through an extensive observation of the available literature and empirical research. It explores a range of emotional intelligence skills, such as self-awareness, self-control, empathy, and social skills, and how they affect executive-level workers' productivity, decision-making, leadership, and overall job satisfaction. The study also looks into any mediators that can strengthen the connection between emotional intelligence and job performance, such as organisational climate and job engagement. The idea that people with higher emotional intelligence may promote better teamwork, show stronger conflict resolution abilities, and show greater durability in the face of organisational challenges is examined. The findings of this research have the aim to offer useful information to all individuals interested in the BPO sector, including HR specialists, business executives, and executives themselves. Understanding the significance of emotional intelligence and its function in supporting workplace performance may impact talent recruitment and hiring processes, development and training programmes, and management techniques, ultimately enhancing individual and organisational outcomes. In conclusion, this study highlights the crucial function of emotional intelligence in shaping the work performance of executive-level employees in the BPO industry. It underlines the importance of fostering emotional intelligence competencies to promote individual growth, team synergy, and overall organizational success. By recognizing and harnessing the power of emotional intelligence, BPO executives can navigate the challenges of their roles more effectively and contribute to a thriving and harmonious work environment.
Emotional Intelligence, Workplace Effectiveness, Executive Level Employees, BPO Industry, Work Performance, Self-Awareness.