Overview

Original Research

RESPONSIVE INSTITUTION: IMPACT OF INTRINSIC AND EXTRINSIC MOTIVATION AWARENESS FOR BANK EMPLOYEES’ PERFORMANCE

GANESH, R 1, and LA RAIB SABIR 2.

Vol 18, No 06 ( 2023 )   |  DOI: 10.17605/OSF.IO/KPE3R   |   Author Affiliation: Senior Lecturer, Faculty of Business and Communications, INTI International University, Nilai, Malaysia 1; Faculty of Business and Management, UCSI University, Kuala Lumpur, Malaysia 2.   |   Licensing: CC 4.0   |   Pg no: 987-999   |   Published on: 21-06-2023

Abstract

This study aims to examine the impact of intrinsic and extrinsic motivation on employee performance in the banking sector of Cheras district in Kuala Lumpur, Malaysia. In particular, the study explores the relationship between intrinsic motivation, extrinsic motivation, organizational commitment, and job satisfaction with employee performance. A quantitative (survey) method was employed with 260 bank employees (managerial and non-managerial). The study obtained 219 valid responses for the final analysis and discussion. The data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 22. The finding reveals a positive and significant relationship between intrinsic motivation, extrinsic motivation, organizational commitment, and job satisfaction with employee performance in the banking sector. The study confirms that if bank management increases its employees' intrinsic motivation, extrinsic motivation, organizational commitment, and job satisfaction, there will be a positive increase in employee performance.

Keywords

Responsive institution, employees’ motivation, intrinsic factors, extrinsic factors, employee performance job satisfaction, awareness.