COLLABORATIVE GOVERNANCE IN THE IMPLEMENTATION OF THE NATIONAL HEALTH INSURANCE PROGRAM (BPJS) HEALTH POLICY IN GARUT REGENCY
This study aims to describe and analyze collaborative governance steps in implementing policies for the National Health Insurance program through the Health Social Security Administration (BPJS) in Garut Regency. The method used in this study is a descriptive qualitative method and through data collection techniques carried out by observation, interviews with several sources, and documentation studies, and the results of this study indicate that the implementation of the JKN Program policy at BPJS Health in Garut Regency has been ongoing. Quite good, although it cannot be separated from several shortcomings, on the other hand aspects of the successful implementation of the policy are running properly in accordance with the applicable laws and regulations. However, in some aspects it shows an increase, such as the number of participants and the commitment of participants to pay membership dues, but in other aspects it has not been optimally implemented, including the readiness of all health resources including the availability of health human resources, health facilities, medical devices, and inadequate health budgets. Both in terms of quality and quantity. Then the steps for implementing this program policy are carried out through communication, coordination and collaboration between BPJS Health as the leading sector and related government institutions, private parties, stakeholders and also the community or program participants. Another step is through the provision of adequate health resources in quality and quantity, as well as a leadership disposition to influence staff and subordinate institutions to support each other's success in the program. The final step is to simplify the bureaucratic structure of the administration of services for participants or prospective program participants in order to obtain health services effectively and efficiently.
Collaborative governance, JKN Program Implementation, BPJS Health