DEVELOPING HUMAN CAPITAL CAPACITY FORTHE IMPROVEMENT AND SUSTAINABILITY OF PUBLIC SERVICE DELIVERY INSOUTH AFRICA
This paper discusses the development of human capital capacity as an in dispensable strategy for promoting adequate public service delivery in South Africa. South Africans, experiencing a worsening situation of inadequate service delivery and have strongly demonstrated their despondency or hopelessness behaviour(and a desire for change). Currently, there is devastating macro-climate of corruption and enunciated allegations of evident poor service delivery, which perceptibly appear to be associated with the decline or failure of positive human capital capacity development, the lack of best practice of social values, and ineffective implementation of policies, rules, and regulations that are expected to guide the delivery of adequate public services to all South Africans. In addition, poor ethics in public affairs has led to the lack of effectiveness and performance in public administration, resulting in South Africans losing confidence in the leadership. This paper advocates the best practice of capacity development programmes in the public sector as akey approach to dynamically pushing institutional capacity development toward adequate public service delivery in South Africa. It discusses the transformational and transactional factors that necessitate the best practice of capacity development programmes at the different levels of institutional capacity. It suggests the development of positive human capital capacity, the best practice of social values and efficient implementation of policies, rules, and regulations in order to promote effective performance of public administration, which is essential for the delivery of adequate public services to all South Africans.
Capacity development programmes, positive human capital capacity development, governance, public service delivery.