THE INTERACTION PATTERNS OF INSTITUTIONAL WORKERS IN PERCEPTION OF VISION, MISSION, AND PERFORMANCE TARGETS BASED ON QMS ISO 9001:2015 AT THE UNIVERSITY OF HASANUDDIN MAKASSAR
This research aims to describe, elaborate, and analyze the pattern of interaction (social relations) of workers institutionally in perceiving the vision, mission, and performance targets based on the ISO 9001:2015 QMS. The data and information collection methods used were observation, interviews, and or FGDs as well as a documented information system. While the analysis technique was mainly using pattern matching analysis, and explanation building.
There were seven results of this research. First, there were three patterns of social relations. Dominative social relations referred to the social position of a person or group of people in imposing their will on other people or other groups (other parties), and perhaps other parties or decision-makers accept/obey it. Social relation was equal, there is no coercion (between decision-makers). Finally, diagonal social relations sometimes had coercion in making and implementing decisions. Second, the pattern of interaction/social relations of workers institutionally in perceiving the vision, mission, and performance targets/quality targets, was generally conducive. Yet, certain cases needed to be addressed, especially with the main tasks and limits of authority between work units. Third, some patterns of interaction or social relations between workers had not been institutionally oriented. For example, there was still a lack of understanding that Unhas workers were one team and one system and one goal is to advance Unhas. The fourth, institutional forms of social relations at Unhas such as coordination, integration, and synchronization had been able to contribute to the achievement of the university's quality goals, but were not yet optimal and evenly distributed across all work units. The fifth, integration and synchronization in Unhas Management OTK Number 2 of 2022 were still lacking in its function in realizing the achievement of Unhas quality targets based on ISO 9001:2015. Sixth, the forms of social relations of workers that were built at Unhas were dominative, equal, and diagonal (there was no prominent form, so at times they were dominant, equal, and diagonal). The pattern of this relationship had not been seen which form was conducive to achieving the quality goals/performance targets of Unhas. Seventh, there was still arrogance/individual domination of fellow workers and the dominance between work units which tend to be less based on the principles of QMS ISO 9001:2015, and interfere with the achievement of Unhas quality goals and the absence of a conducive and institutionally oriented system/social relationship in perceiving the vision, mission, quality goals and objectives based on SMM ISO 9001:2015.
interaction pattern, quality management system, ISO 9001:2015 standard, performance target.