Overview

Original Research

THE IMPACT OF TOTAL QUALITY STANDARDS ON THE LEVEL OF PERFORMANCE OF HEALTH FACILITIES. "A FIELD STUDY ON PRIVATE HOSPITALS IN THE CAPITAL CITY"

ABDOLKAREEM KASIM ALSYAGHI 1, and IBRAHIM ABDULLAH ALSUMAT 2.

Vol 19, No 06 ( 2024 )   |  DOI: 10.5281/zenodo.12153482   |   Author Affiliation: A Professorship in Risk and Insurance Management and a Doctorate in Commercial Sciences, Faculty of Commerce and Economics, Sana'a University, Sana'a, Yemen 1; Researcher, Center of Business Administration, Sana'a University, Sana'a, Yemen 2.   |   Licensing: CC 4.0   |   Pg no: 408-427   |   Published on: 15-06-2024

Abstract

The study aimed to determine the impact of total quality standards on the level of performance of health facilities in private hospitals in Capital city in Yemen. To achieve the objectives of the study, the quantitative approach was used in its descriptive and analytical style and the questionnaire was distributed to a sample consisting of (400) individuals working in the administrative, medical and assistance levels. In the private hospitals under study. The study concluded that the level of application of total quality standards was to a large degree, except for the dimension of focusing on employees, which was somewhat significant. The level of performance of health facilities was to a large degree. There is a significant impact of total quality standards on the level of performance of health facilities, and the greater the impact of total quality standards, the greater the level of performance of health facilities. The study recommended activating the total quality standards methodology to increase the level of improvement in the performance of health facilities within the (PATH TOOL) model to improve health conditions and health services provided to patients in a way that contributes to improving the general health of society.

Keywords

Total Quality Dimensions, Performance Dimensions, Health Services, Hospitals.