EMPLOYEE WELL-BEING, CITIZENSHIP BEHAVIOR, AND PERFORMANCE: UNDERSTANDING THE MEDIATING EFFECTS OF WORKPLACE HAPPINESS AND EXHAUSTION
In the context of PT. Pelindo Daya Sejahtera, the organization's activities are closely connected to the welfare of its employees. The leadership consistently demonstrates efforts to provide support aimed at enhancing performance and rapidly addressing any issues related to employee activities within the company. This underscores the commitment to employee welfare at PT. Pelindo Daya Sejahtera, which effectively motivates employees to meet established work targets. This study seeks to examine the impact of Employee Well-Being and Organizational Citizenship Behavior on Individual Performance, with Happiness at Work and Exhaustion as intervening variables at PT. Pelindo Daya Sejahtera. Employing a quantitative approach, questionnaires were distributed to 150 respondents who were employees of PT. Pelindo Daya Sejahtera, and the data was subsequently analyzed using SMART-PLS. The findings reveal a robust influence of Employee Well-Being on Happiness at Work and Exhaustion, as well as a substantial influence of Organizational Citizenship Behavior on Happiness at Work and Exhaustion. Moreover, Happiness at Work and Exhaustion significantly impact individual performance. Notably, Exhaustion mediates the relationship between employee well-being and individual performance, while it does not mediate the relationship between OCB and individual performance. Additionally, Happiness at Work mediates the relationship between well-being and OCB on individual performance.
Employee Well-Being, Organizational Citizenship Behavior, Happiness at Work, Exhaustion, Individual Performance.