THE IMPACT OF ORGANIZATIONAL EXCELLENCE ON THE QUALITY OF HEALTH SERVICES IN YEMENI PRIVATE HOSPITALS
This article aimed to identify the impact of organizational excellence (OE) on the quality of health services (QHS) in Yemeni private hospitals. To achieve the objectives of the study, a quantitative approach was used, using both descriptive and analytical methods. The study population consisted of employees at the administrative and medical levels in three private hospitals (Azal Hospital, Modern European Hospital and University of Science and Technology Hospital). Due to the large size of the study population, a stratified random sampling method was used according to the Krejcie and Morgan table model, and questionnaires were the primary tool for collecting data. 420 questionnaires were distributed, and 390 valid questionnaires (response rate 93.5%) were collected for analysis. Data was analyzed using appropriate statistical methods within the SPSS v26 software, and structural equation modeling (SEM) was applied using Amos v26. The study concluded that there is a statistically significant positive effect of OE in its dimensions on the QHS in its dimensions in Yemeni private hospitals. The study showed that the level of OE was high with the participation of all its dimensions, while the level of QHS in Yemeni private hospitals was somewhat high with the participation of all its dimensions. The study presented a number of recommendations, including that private hospital leaders must maintain the level of OE and conduct further studies to develop their methodology and methods. Preparing training plans and programs for OE and implementing them in hospitals on an ongoing basis. Workers in Yemeni private hospitals must pay attention to the QHS provided in hospitals to increase excellence and achieve patient satisfaction and desires.
Organizational Excellence, Quality of Health Services.