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Overview


Original Research

USING STRUCTURAL EQUATION MODELING: THE IMPACT OF FACTORS INFLUENCING ON DIGITAL BANKING ADOPTION IN INDIA THROUGH FINTECH APPLICATIONS - A CASE STUDY OF RANGA REDDY DISTRICT OF TELANGANA STATE

V. BHAVANI

Vol 18, No 12 ( 2023 )   |  DOI: 10.5281/zenodo.11485002   |   Author Affiliation: Assistant Professor, Department of MBA, Geethanjali College of Engineering and Technology, Hyderabad, Telangana. Email: vbhavani.mba@gcet.edu.in   |   Licensing: CC 4.0   |   Pg no: 2001-2013   |   Published on: 31-12-2023

Abstract

Appropriate research instruments were used to conduct the current investigation. With the aid of 200

Axis Bank customers' replies, we were able to conduct research and provide some recommendations. Although

digital banking is quick and easy, it has a number of security flaws. For the protection of their clients when they

conduct a variety of financial activities online, banking institutions have implemented a number of security

measures. Design/Methodology/Approach: The goal of this study is to identify the issues that consumers

encounter while using digital banking services and to assess their level of knowledge and understanding about

digital banking security. I selected the sample size of 200 customers of Axis bank Hyderabad of Telangana state.

Stratified random sampling technique is used through Structure Questionnaire. Originality/Value: In order to

determine the internal consistency, or the degree to which a collection of items are connected, this research makes

use of reliability tests such as Cronbach's alpha test. As a measure of the dependability of the scale, it is widely

used. A "high" alpha value does not always indicate that the metric is one-dimensional and one way to assess

dimensionality and Structure Equation Modelling is via exploratory factor analysis. Findings: Findings from

studies on digital banking contributed to the development of a precautionary checklist for various problems that

can arise in this age of digital banking. Moreover, for the purpose of enhancing the security of digital banking

systems, there should be a strong and comprehensive security policy implemented by banks and laws passed by

regional or state governments.


Keywords

Digital Banking, Customers Perception, Awareness, SEM Model.