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Original Research

IMPACT OF ADOPTION TOTAL QUALITY MANAGEMENT PRACTICES AND CORPORATE SOCIAL RESPONSIBILITIES ON ORGANIZATIONAL PERFORMANCE AN EMPIRICAL STUDY BASED ON THE ROLE OF INFORMATION TECHNOLOGY IN HEBEI HUIGONG MACHINERY EQUIPMENT LIMITED COMPANY

GAO YUE 1, and Dr. SITI AIDA SAMIKON 2.

Vol 18, No 04 ( 2023 )   |  DOI: 10.17605/OSF.IO/FHA6R   |   Author Affiliation: PhD Student, Limkokwing University of Creative Technology (LUCT), Malaysia 1; Limkokwing University of Creative Technology, Malaysia 2.   |   Licensing: CC 4.0   |   Pg no: 1477-1498   |   Published on: 29-04-2023

Abstract

This study aims to examine the effects of adopting TQM practices and CSR on the organizational performance of

manufacturing companies. The research's objectives could be determined as follows: to identify the factors

influencing the performance of manufacturing company, to determine the impact of adoption TQM practice and

CSR responsibility toward the performance of manufacturing, to analyze the mediating role of IT and CSR

responsibility and the performance of manufacturing and to develop a framework of TQM practice and corporate

social responsibility for manufacturing company of Hebei China. Data collect made using questionnaire

distribution in other to find out the result. The Total quality management methods seem to be well known for

motivating businesses to perform efficient and effective of processes, processes, and solutions that satisfy

consumers' standards. Total quality management is essential for creating new goods and other advances in the

world of companies serving the economic growth of the country. This essay examines the idea of TQM, its

advantages, and how it relates to infrastructure development in companies engagement. The study used a

quantitative methodology and a random sampling of 200 workers from industrial companies in Hebei, China.

Utilizing questionnaires for data collection and SPSS 20 for data analysis, percentages trends like the means and

maximum are generated. The research's results have been presented using a basic descriptive method. The study

has also revealed several advantages of TQM measures like better quality products, the company's corporate social

responsibility, ongoing progress into globe, and effective achievement of requirements and aspirations


Keywords

TQM, practices, CSR, Company, manufacturing, performance, achievement and manufacturing