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Original Research

THE IMPACT OF STRATEGIC CAPABILITIES ON INSTITUTIONAL EXCELLENCE IN ISLAMIC BANKS- A SURVEY-BASED STUDY

FADI ABD ALMAJEED SAEED ALQUBELAT 1, MADYA Dr. JAGAN JEEVAN 2, MADYA TS. Dr. MOHAMAD ROSNI BIN OTHMAN 3, and Dr. ALI OTHMAN ALBAJI 4.

Vol 18, No 05 ( 2023 )   |  DOI: 10.17605/OSF.IO/DQ3ZC   |   Author Affiliation: School of Maritime Business and Management, University Malaysia Terengganu 1; Professor, School of Maritime Business and Management, University Malaysia Terengganu 2,3; Department of Telecommunication Software and Systems (TeSS) Research Group. Faculty of Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia 4.   |   Licensing: CC 4.0   |   Pg no: 770-788   |   Published on: 17-05-2023

Abstract

This study aims to measure and analyze the impact of strategic capabilities on institutional excellence in Islamic banks, where the study population consisted of workers in Islamic banks located in the city of Madaba. Of the workers in Islamic banks, the researcher retrieved (107) questionnaires with a recovery rate of (87%), all of which were valid for statistical analysis. The analytical descriptive approach was used, and many statistical methods were used, the most prominent of which were the arithmetic means, standard deviations, the t-test for an independent sample, and the simple and multiple regression analysis. After conducting the data analysis of this study and testing its hypotheses, the study reached a number of results, the most prominent of which were: The presence of a statistically significant effect for all dimensions of strategic capabilities represented in (administrative capabilities, cognitive capabilities, technological capabilities, marketing capabilities) in institutional excellence in its dimensions represented in (human excellence, service delivery, leadership excellence) in Islamic banks, and accordingly, the researcher presented a set of recommendations that would raise the level of the study.


Keywords

strategic capabilities, institutional excellence, Islamic banks