EXPLORING THE IMPACT OF ARTIFICIAL INTELLIGENCE ON EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE: A STUDY OF EMPLOYEES IN THE SERVICE SECTOR
The growing prevalence of artificial intelligence (AI) has led to concerns about its potential impact on human emotional intelligence (EI). This paper presents the results of a study aimed at exploring the relationship between AI and EI across a range of contexts, including education, healthcare, and therapy. The study involved the collection of data from surveys, interviews, and literature reviews, which were analyzed using various statistical techniques. The results of the analysis suggest that there is a complex relationship between AI and EI, with both positive and negative effects observed in different contexts. Specifically, the use of AI-based tools and interventions may have a negative impact on emotional intelligence in some cases, particularly in the areas of emotional regulation and empathy. However, there is also evidence to suggest that AI-based interventions can be used to supplement human emotional intelligence without negatively impacting it. These findings have important implications for the development and implementation of AI-based interventions aimed at enhancing emotional intelligence, as well as for the broader debate about the impact of AI on human well-being.
Artificial Intelligence, Emotional Intelligence, Service Sector, Employees, Job performance.