THE INFLUENCE OF HUMAN RESOURCES MANAGEMENT FUNCTIONS, INNOVATION, RESEARCH AND ORGANIZATIONAL DEVELOPMENT ON COMPETITIVE ADVANTAGES AND HOSPITAL SERVICE PERFORMANCE: A THEORETICAL STUDY APPROACH
The intense competition for services, including healthcare services in the hospital sector, which is increasingly stringent, is known to have shifted the previous paradigm from comparative advantage to competitive advantage. This requires service providers, including services in the health sector, to have the right strategy. In formulating a strategy, it is important to analyse internal business environmental factors, including: human resource management (HRM), organizational innovation and organizational development research (R&D). This research is a theoretical study to estimate the relationship between HRM, innovation, R&D initiatives on organizational performance and look at the position of competitive advantage. The articles collecting by the google database, google scholar and mendeley. A review was conducted on articles with topic human resources management functions, innovation, research and organizational development on competitive advantages and hospital service performance. We identified approximately 23 articles to carry out this theoretical study. Based on a theoretical approach related to the influence of HRM, innovation, R&D on company performance found several research results that are still inconsistent. Several studies state that there is a positive and significant influence between HRM, innovation and R&D on performance but there is research which conveys the result that the relationship is not significant, based on this, the concept was developed by adding a mediator in the form of competitive advantage to the research conceptual framework. Thus, ten hypotheses can be developed, namely: H1. The HR management function has a positive and significant effect on the performance of hospital services. H2. Organizational innovation has a positive and significant effect on the performance of hospital services. H3. Organizational Research and Development has a positive and significant effect on the performance of hospital services. H4. The HR management function has a positive and significant effect on the hospital's competitive advantage. H5. Organizational innovation has a positive and significant effect on hospital competitive advantage. H6. Research and Development has a positive and significant effect on competitive advantage. H7. Competitive advantage has a positive and significant effect on the performance of hospital services. H8. Competitive advantage mediates the effect of the HRM function on hospital service performance. H9. Competitive advantage mediates the effect of innovation on hospital service performance. H10. Competitive advantage mediates the effect of research and development on hospital service performance.
HRM, innovation, R&D, hospital service level, competitive advantage.