EMPIRICAL STUDY OF THE IMPACT OF THE MATURITY LEVEL OF THE QUALITY MANAGEMENT SYSTEM ON INDUSTRIAL PERFORMANCE IN MOROCCAN COMPANIES
The pressure related to the market’s globalization on the one hand and faced on the growing of customer’s specific needs of on the other hand, industrial companies are in perpetual quest for productivity research. They are constantly confronted with the challenges of reduce production costs, reduce lead times for finished products to customers and improve the quality of their products. This forces them to improve their value chains and their flexibility to meet the changing needs of customers. Companies must implement a process of continuous improvement of their competitiveness based on several strategic axes such as production costs, product quality and innovation in order to meet the individual requirements of customers. We study, in this paper, the impact of the quality management system and operational excellence tools on industrial performance. A statistical study of the results obtained from the answers to the questions of the survey carried out with the SPSS software. This analysis has thus made it possible to develop a specific model of the impact of the quality management system on performance in Moroccan companies.
Quality management system, industrial performance, causal model, TQM