IDENTIFICATION OF FACTORS AFFECTING TECHNOLOGY ACCEPTANCE OF CONTINUITY INTENTIONS OF MOBILE WALLET SERVICE USERS
Mobile wallets are already popular among the public, but the awareness and intensity of use by the millennial generation is still relatively low. This study aims to determine the factors that influence technology acceptance of the intention to continue using mobile wallet services. This research adds three variables, namely the variable trust, perceived risk, and perceived security. In this study the population used as a sample of 250 respondents. The author uses primary data by distributing questionnaires to Go-Pay users in Garut Regency and conducting interviews with Go-Pay users and psychologists. The research method used is the UTAUT 2 Framework approach with library study data collection techniques, questionnaires, and field research, while the data processing technique uses multiple linear regression and the coefficient of determination with the help of software. Based on the results of research conducted by the authors, it shows that habit has the most significant influence, followed by trust, perceived security, hedonic motivation, facilitating conditions, social influence performance expectancy, price value, and perceived risk. Meanwhile, effort expectancy does not affect the continuance intention of using a mobile wallet.
Trust, Perceived Risk; Perceived Security; Continuance Intention; Mobile Wallets