THE IMPACT OF WORK STRESS ON EMPLOYEES PERFORMANCE IN THE JORDANIAN TELECOMMUNICATIONS COMPANIES: THE MEDIATING ROLE OF EMPLOYEE SATISFACTION
Employee satisfaction serves as a mediating variable in the study, which tries to determine how work stress affects employee performance in Jordanian telecommunications companies. While the sample size was only 174, the study was applied to all Jordanian telecommunications carriers (Zain, Orange, and Umniah). The findings indicate that: (1) work stress (workload, time constraints, and weak compensation) has a detrimental negative impact on employees' performance (2) Employee performance was positively impacted by employee satisfaction. Additionally, employee satisfaction partially mediates the impact of work stress on workers' performance to some extent. The researchers have made some recommendations, such as that telecommunications firms should conduct routine analyses to gauge the degree of workplace stress and develop the required protocols to prevent it. These businesses should also encourage employee empowerment and participation in decision-making in order to boost employee satisfaction. To do this, the researchers also advise launching a particular kind of workshops and seminars, which primarily concentrate on employee beneficial behaviors that aid in the accomplishment of the company goals and plans. On the other side, the system for rewards and recognition must function well.
Work Stress, Employees Performance, Employees’ Satisfaction, Jordanian Telecommunications Companies.