SUCCESS FACTORS OF TIMESHEET MANAGEMENT SYSTEM IMPLEMENTATION ON IT COMPANY'S NON-FINANCIAL PERFORMANCE
The purpose of this research is to find out empirical evidence regarding the success factors of implementing the Timesheet Management System (TMS) at PT. XYZ based on the USRS (The User Satisfaction Research Stream Approach) model, the UTAUT (Unified Theory of Acceptance and Use of Technology) model, and its impact on the company's non-financial performance. TMS can be used to record the amount of time an employee spends at work based on a specific job, related project or working for a specific client. This important data is used for the purpose of reporting and tracking labor hours. By complying with the timesheet policy, project costs are properly recorded and reported, labor productivity hours are properly tracked, and truthful information is available for management decision-making purposes. Currently, TMS has not been evaluated, so the authors consider evaluating the success factor of the implementation of TMS needs to be done. The sample of this research were employees of PT. XYZ who had used the timesheet system during 2020. This data was collected using questionnaires. The data processing and analysis used was multi-regression analysis using SMARTPLS 3 for windows with Structural Equation Model (SEM) to prove the use of the TMS and its success criteria for IT companies. The success factors for implementing the Timesheet System are Performance Expectancy which mean company must provide user trust on benefit of TMS system that can help them to simplify their work. In addition, the quality of the system, which is reflected in the reliability, ease of access, flexibility, strong integration, timeliness in supporting staff work activities should be maintain and improved. These factors can impact positively on companies’ non-financial performance.
Information Systems Success; UTAUT; USRS; Timesheet Management System; Non-Financial Firm Performance