Overview

Original Research

ORGANIZATIONAL COMMITMENT, WORKPLACE SPIRITUALITY AND TEAM EFFECTIVENESS: A STRUCTURAL EQUATION MODEL ON SERVICE QUALITY OF BARANGAY HEALTH WORKERS

JOY C. CALVA 1, and ALBERTO N. BANDIOLA 2.

Vol 20, No 02 ( 2025 )   |  DOI: 10.5281/zenodo.14964024   |   Author Affiliation: Post-Graduate Student, Doctor in Public Administration, University of Mindanao 1; Doctor, Public Administration, University of Mindanao 2.   |   Licensing: CC 4.0   |   Pg no: 338-355   |   Published on: 28-02-2025

Abstract

Service quality in community healthcare encountered shortages of workers, as well as insufficient facilities and services. Despite extensive research on service quality, there remains a dearth of literature exploring models that incorporate organizational commitment, workplace spirituality, and team effectiveness. This research employs a quantitative causal method by utilizing a structural equation model (SEM) to establish the best-fit model for understanding the interplay of variables. The findings revealed a significant relationship between exogenous and endogenous variables. The findings also depicted that the generated model 3 was the best-fit model and successfully passed all the tests for a reasonable fit.

Keywords

Service Quality, Organizational Commitment, Workplace Spirituality, Team Effectiveness, Structural Equation Model, Barangay Health Workers.