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Original Research

PERCEPTUAL FACTORS AND USER EXPERIENCE: RESEARCH ON THE MEDIATING ROLE OF INNOVATION IN VoiBook SPEECH REHABILITATION APPLICATION

ZHANG HUAJUN 1, SIEW POH PHUNG 2, and FRAH RUKHSAR KHAN 3.

Vol 20, No 03 ( 2025 )   |  DOI: 10.5281/zenodo.15082122   |   Author Affiliation: Limkokwing Graduate School, Limkokwing University of Creative Technology, Cyberjaya, Malaysia 1,2,3.   |   Licensing: CC 4.0   |   Pg no: 359-373   |   Published on: 25-03-2025

Abstract

This research aims to explore the significant impact of perceived ease of use, perceived usefulness, and perceived value on the user experience of hearing-impaired users using the VoiBook speech rehabilitation application under the mediation of innovation. Based on the Technology Acceptance Model (TAM) and Means-end Theory, combined with Social Learning Theory, three hypotheses were proposed. User data were collected through questionnaires and analyzed using the PLS-SEM method. The results show that perceived ease of use, perceived usefulness, and perceived value all significantly affect user experience through innovation, providing a theoretical basis and practical suggestions for improving the design and promotion of speech rehabilitation applications.


Keywords

Perceived Ease of Use; Perceived Usefulness; Perceived Value; Innovation; User Experience; VoiBook Speech Rehabilitation Application.