CONSUMER DISPUTE SUPERVISION AND SETTLEMENT IN A PANCASILA LEGAL COUNTRY: A REVIEW OF THE INCLUSION OF STANDARD CLAUSES IN STANDARD AGREEMENTS AND THEIR DAMAGE TO CONSUMERS
Clause standard often used by the perpetrator attempt to divert responsibility, so that cause injustice to consumers. In Indonesian law, this type of clause is prohibited by the Consumer Protection Act (UUPK) because contrary to principle justice and balance in business transactions. This study aims to discuss supervision and resolution dispute consumers in the context of the Pancasila Legal State, with a focus on the inclusion of clause standard in agreement detrimental standard consumers. This study uses a legal method normative approach legislation and the concept of the Pancasila Legal State as the basis for analysis. The results of the study show that supervision of the inclusion of clause standard Still face various challenges, including weakness law enforcement and low awareness consumers. Therefore, it is necessary effort strengthening regulation and increasing the role of institutions protection consumers in ensuring rights consumer effectively protected.
Supervision, Consumer Disputes, Standard Clauses, Standard Agreements, Consumers.