DIGITAL FINANCIAL LITERACY AND CYBERCRIMES: MEASURING THE ROLE OF SUDANESE BANKS ENHANCING THEIR USERS’ CONFIDENCE
Technological transformation has become the most prominent feature that greatly transitioning banking operations from traditional to digital. The Digital Financial Literacy and Cybercrimes are the challenges that customers are facing in using banking technology. The banks are neglecting its role to enhance user confidence towards digital financial literacy and cybercrimes. This study measures the relationships between digital financial literacy (attitude, awareness) and cybercrime (attitude, awareness) and examining the banks’ roles in boosting user confidence towards digital financial literacy and cybercrimes. Using convenient sampling technique, a structured questionnaire was sent to the customers of private Sudanese banks’ through WhatsApp groups and Facebook accounts. A total of 447 completed questionnaire were received. The Smart-PLS 4.0 was used to analyze the data. The results revealed that attitudes and awareness towards digital financial literary and cybercrimes are strongly influenced perceptions of banks' role in boosting user confidence. The implication of this study suggests that digital financial literacy and cybercrimes are crucial to both the customers and banks and therefore banks need to focus on policies towards enriching the education of digital financial literacy and cybercrimes in boosting user confidence.
Digital Financial Literacy and Cybercrimes.