MODEL OF SUCCESS, THE PROBLEM-SOLVING SYSTEM OF PEOPLE FROM THE COMPLAINT RESOLUTION CENTER IN THAILAND
The Damrongtham Center is responsible for receiving and coordinating the resolution of complaints and
grievances. It also processes and organizes complaints received from various channels or agencies that provide
advice and guidance to the public. The Center also mediates disputes and aims to provide quick, high-quality
solutions to people's problems while reducing the required work procedures to ensure satisfaction among the
people. The aim of this research is, firstly, to investigate the organizational management policy, leadership,
management innovation, organizational agility, and the success of the system for resolving the issues faced by
people from the Damrongtham Center in Thailand. Secondly, the study will analyze the impact of organizational
management policy, leadership, management innovation, and organizational agility on the success of the system
for problem-solving. Thirdly, the research will develop a model for the success of the system for problem-solving
at the Damrongtham Center. This study employed a combination of quantitative and qualitative research methods.
For quantitative research, a sample of 300 participants, comprising the directors of the Damrongdham Center and
the executive committee of the Damrongdham Center in each province in Thailand, was selected. The sample size
was determined using the criterion of 20 times the observed variable, and a multi-stage sampling method was
employed. Data was collected using questionnaires and analyzed using structural equations. For qualitative
research, in-depth interviews were conducted with 20 key informants, including the director of the Damrongdham
Center working group and the executive board of the Damrongdham Center in each province in Thailand. The
research results found that 1) organizational management policy, leadership, management innovation, the
organization's agility, and the system's success in resolving the problems of people from the Damrongtham Center
in Thailand are at a high level. 2) Organizational management policy, leadership, management innovation, and the
organization's agility affect the problem-solving system's success. The suffering of the people from the
Damrongdham Center in Thailand has statistical significance at the .05 level. 3) The researcher has developed a
success model of the problem-solving system for resolving the suffering of the people from the Damrongdham
Center in Thailand, called "The Success Triangle of the Damrongtham Center: SCTADC model. "The qualitative
research indicates that to solve the people's problems, the Damrongtham Center must consider the concept,
creative, and timely procedures to meet the needs of the people as much as possible. This study's results can be
used as a guideline to set policies for the operations of the Damrongdham Center to promote its services and
benefit the people with maximum efficiency.
Organizational Management Policy / Leadership / Organizational Agility / Damrongdham Center in Thailand. INTRODUCT