CONTINUING MEDICAL EDUCATION FOR MEDICAL STAFF OF TERTIARY PUBLIC HOSPITALS RESEARCH ON FACTORS AFFECTING MEDICAL SERVICES
Background: The purpose of this paper is to investigate the factors influencing the impact of continuing medical
education (CME) on healthcare services through the mediation of job satisfaction, risk management and team
education in a medical university hospital in China. Objective: The aim was to investigate the impact of CME on
healthcare services after its implementation in these hospitals, and the intermediary mechanisms of employee job
satisfaction (PBLI, remuneration, professional identity), risk education (medical errors, risk awareness) and team
education. Methodology: A mixed study between quantitative and qualitative research was used to collect samples
and data using questionnaires and interviews with 600 healthcare workers from the First, Second, Third, Fourth, and
Sixth Affiliated Hospitals of Harbin Medical University who participated in CME as the main respondents (including
doctors, nurses, pharmacists and technologists), and the samples and data were analyzed through descriptive statistical
analysis, reliability analysis, validity analysis, correlation analysis, and five data analysis methods of structural
equation modeling. Finding: The results show that the positive effect of CME on job satisfaction, risk education and
team education is significant, CME not only directly positively affects medical services, but also indirectly enhances
medical services through job satisfaction, risk education and team education, CME and job satisfaction have the most
significant effect on medical services, and risk education and team education have a relatively small effect, but they
are still an important part of enhancing the important part of medical services. Conclusion/contribution: This study
suggests improving the hospital's continuing medical education management system, establishing personalized CME
curriculum design, diversified teaching methods, establishing a perfect evaluation system, incentive mechanism, and
transmitting the hospital's values and cultural conceptual aspects through CME to reduce the turnover rate of the
medical staff, improve the level of healthcare services, and win a good reputation for the hospital and the trust of
patients.
Continuing Medical Education; Job Satisfaction; Risk Education; Team Education; Medical Services.