QUALITY MANAGEMENT PRACTICES AMONG HEALTH CARE PERSONNEL IN A TERTIARY HOSPITAL
The study was conducted to determine the quality management practices of health care personnel in a tertiary hospital. The study utilized the descriptive method of research to describe the quality management practices among health care personnel. The respondents were asked to answer a questionnaire about their extent of quality management practices in terms of quality management system, management responsibility, resource management, service realization and measurement, analysis and improvement. The study used an instrument derived from the Seamanship International Training Academy Quality System Audit Master Questionnaires. The questionnaire underwent content validation and was tried out to five health care providers of different categories. Cronbach alpha was used to estimate its reliability. The study used a questionnaire which the researcher developed after a careful review of the Seamanship International Training Academy Quality System Audit Master Questionnaires. A total of 170 health care personnel such as physicians, nurses, radiologist, medical technologists and radiology technicians were the respondents of the study. The findings of the study showed that quality management was practiced to a great extent in terms of quality management system, management responsibility, resource management, service realization and measurement, analysis and improvement. The researcher concluded that there is no significant difference in the assessment of the respondents on the extent of quality management practices among health care personnel when they were grouped according to respondent's category, length of service and area of assignment.
Quality management, health care, tertiary