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Original Research

THE IMPACT OF E-BUSINESS CAPABILITIES ON THE PERFORMANCE OF HUMAN RESOURCES AND ORGANIZATIONAL PERFORMANCE IN JORDANIAN RETAIL SECTOR

NASER MOHAMMAD KHARROUB 1, ABDUL AZIZ BIN MAT ISA 2, and MUHUMMAD KHAIRUL ISLAM 3.

Vol 18, No 02 ( 2023 )   |  DOI: 10.17605/OSF.IO/7CX4A   |   Author Affiliation: PhD Candidate, Universiti Tenaga Nasional, Malaysia, Dammam, Saudi Arabia 1; Associate Professor, Universiti Tenaga Nasional, Malaysia 2; Assistant Lecturer, Universiti Tenaga Nasional, Malaysia 3.   |   Licensing: CC 4.0   |   Pg no: 764-781   |   Published on: 15-02-2023

Abstract

The aim of this study is to investigate the impact of E-Business capabilities on the performance of human resources and organizational performance in Jordanian Retail sector a case study on Sameh Mall Investment Group. To actualize the purpose of this study, data were collected from all managers and heads of departments who are working at 15 branches and account for 145 managers and heads of departments by questionnaire. After confirming validity, reliability and normal distribution, the correlations among variables were tested then simple, multiple, stepwise regressions were used to test the direct impact and path analysis to test indirect impact. The study results show that Sameh Mall Investment Group is highly implementing E-Business capabilities, performance of Human Resources and organizational performance. The results indicated that there are strong relationships among E-Business capabilities sub-variables and organizational performance sub-variables. Also there are strong relationships among the three main variables (E-Business capabilities, performance of Human Resources and organizational performance). The path analysis shows that there is a significant relationship between Efficiency and organizational performance on the light of the mediating effect of Human Resources performance. The study recommends carrying similar studies on same industry and other industries to test its generalizability to same industry and other industries, and to conduct similar studies on the same industry in Arab counties to mitigate its results.


Keywords

Efficiency, Flexibility, Innovation, Cost, HR Performance